Shipping & Ordering Information

Production Time & Rush Service
Normal production time is 5 working days on most products. Production time is started after receipt of order, approved artwork,  approved proof, approved credit and order details are clear. Rush service is available only with prior approval of customer service. Production times are in working days (Monday-Friday excluding major holidays). Changes made to an order in process could result in a later ship date. Proofs may also lengthen production time. Shipping time should be added to our production time.  Air shipment charges will be added to any rush charges.

Fax Orders
Orders by FAX should be typed in a legible minimum 12 point type face and need not be confirmed by mail. Our fax is on line 24 hours.

Repeat Orders
Repeat orders should include our original invoice number and date to ensure exact duplication.  Artwork is kept for 2 years, after that time it will be necessary to provide new artwork and new setup charges will apply. PMS match charges will occur with reorders.

Shipping & Drop Shipping
Unless specified, order will be shipped by UPS ground, FedEx Express Saver® service or First Class Mail. Next Day UPS, Second Day UPS and FedEx overnight service are available when authorized by the customer. A handling charge of $2.50x per package will apply to orders. Release programs are not subject to the handling charge.

Less Than Minimum Charge
If ordering less than the minimum catalog quantity, a less than minimum charge may apply to the order.

Artwork Disclaimer
The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted products available and are not intended to represent that the products are either endorsed or produced by the owners of the artwork, designs or trademarks.  All trademarks in this catalog are registered trademarks of their respective owners. The factory assumes no liability for trademark or copyright infringements on customer supplied artwork.

Product Guarantee
We warrant our products against defects in materials and workmanship for a period of 90 days from the date of the invoice. During the warranty period, a product determined by us to be defective will be repaired, refunded, or replaced, at our option, at no charge. This warranty does not apply if the product has been damaged by accident, abuse, misuse, transportation, or as a result of a service or modification other than by us. This warranty is in lieu of any other warranty expressed or implied. We cannot be liable for incidental or consequential damages, such as lost revenue, arising from the purchase of our products.

Proprietary Development
Negatives, positives, screens, dies and other proprietary materials furnished by ID Line remain the property of ID Line unless otherwise negotiated.

Distributors
Our website is full of information, just for you! Contact your customer service rep for login information. 

Prices are subject to change without prior notification.

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